For all US and Canada orders, standard mail and Expedited options are available. Local orders can also opt for pick-up at no charge. For all other international orders, your order by default will be sent by standard mail. If you need expedited options, please contact us prior to purchase as the shipping time and fee will vary per country.

As nearly all our products are made to order, we process all orders within 3-5 business days before shipping out. Please check the current processing times listed on the main header of the website, each product listing, and your email confirmation as this may change during a period of high volume orders. Delivery times will vary depending on your country and method of shipping, but as a general rule delivery will be within these estimated time frames after we ship:

STANDARD MAIL

USA - 4-7 business days

Canada - 3-10 business days (depending on your province)

Europe - 5-31 business days

Everywhere else - 5-31 business days

EXPEDITED MAIL

USA via UPS - 1-3 business days

Canada - 2-5 business days or 1-3 business days depending on which expedited method you purchase upon checkout.

We ship all items worldwide. 

We don't offer any rush processing at this time, but if you are in a time crunch feel free to email us at hello@thecookiery.ca before you order and we can verify if we can meet your deadline. Purchasing expedited shipping upon checkout only expedites delivery of your product once it ships, it does not change our processing time as we process all purchases in the order that they are received.

For all US orders, we use USPS First Class mail or Priority mail. All orders are driven directly across the USA-Canadian border for quicker processing and delivery, and less customs delays. We use UPS for expedited USA orders.

For all Canadian Orders, we use Canada Post for standard mail and Purolator or UPS for expedited delivery.

For International mail, we use either Canada Post or Asendia mail. Tracking information may or may not be available depending on your country. 

Yes we accept custom orders upon request. We do have a policy for custom orders: You must send us a clipart or drawing ready to convert to a cutter (cookie pictures do not count), let us know the size you need and when you need by. Please do not send us pictures of other Cookie Cutter shops' designs. 

Our Custom orders will vary in processing time depending on our current volume. Please reach out to us via email hello@thecookiery.ca with the cutter information you need and when you need it by. As a general rule, it can be up to 1-3 weeks for a custom order.

If you need to cancel your order, please email us right away hello@thecookiery.ca. We do not accept cancellations if your order is already processed and being printed. If you need to add to your order, please message us as well so that we assist you with adding or changing your order.

Your Tracking information will be available to you once your item ships out in your email confirmation or under your order profile if you created an account. Please note that for orders outside of the USA and Canada, we cannot guarantee that tracking information will be available as this is dependent on carrier availability.

Due to the nature of our cookie cutters and stencils being used for food, we do not accept returns. However, if you are not satisfied with your order for any reason, reach out to us and we'll make sure you are taken cared of :) For all other products on our site, please email us with your concerns so we can assist hello@thecookiery.ca