As of Sept 2nd, 2023:
Our current processing times for all orders with cookie cutters is approximately 5-8 business days this does not include weekends, holidays and also excludes delivery time which will vary depending on where you reside and if you purchased expedited shipping.
Supplies-only orders (no cookie cutters or stencils) typically ship sooner within 1-3 business days :)
Custom orders including stickers and colour holders ship within 4-6 business days.
Business days, weekends and holidays excluded. Please note that purchasing expedited shipping does not bump your order up the queue. Contact us if you have questions about time sensitive orders :)
CANCELLATION AND RETURN POLICY:
If you placed an order and it has not yet been processed or shipped yet, we can cancel it for you but please note all cancellations are subject to up to a 10% restocking fee; these are fees we are charged by the payment processors/credit card companies and they do not get refunded back to us when we issue cancellations or refunds. If you need to cancel your order, please notify us within 24 hours.
We do not accept returns, but please contact us if you have an issue with your order so we can assist you and help make it right :) Returns are only accepted on a case-to-case basis; if you need to return an item to us, please note that you will be responsible for all return shipping fees unless we are at fault with fulfilling your order for any reason, or your items were damaged in transit.
By submitting your order, you are agreeing to the processing times and terms anc conditions we have noted above. If you purchase expedited shipping, you understand that this is not a "rush service" fee and is just a shipping upgrade from standard mail, and the current processing times above will still apply to your order.
Due to COVID-19, please anticipate that there may be some delays outside the estimated delivery timelines for your parcels depending on your city and country. For time sensitive orders, please consider upgrading to expedited shipping.